Data Protection

Pscuci Privacy Policy – Protecting Your Personal Data

Your privacy is our priority. This document transparently explains how pscuci collects, uses, stores, and protects your personal information each time you use our platform.

Last Updated: 1 January 2026  |  Estimated reading time: 7 minutes
256-bit SSL Encryption
0 Third-Party Data Sales
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Note: This Privacy Policy applies to all users of the pscuci platform, including the website, mobile app, and all related services. By using our platform, you agree to the data collection and usage practices described here.

1Introduction

Pscuci takes the privacy of every user who trusts our platform seriously. As an online casino gaming platform operating exclusively for Malaysian users, we understand that your trust is the most valuable asset we are committed to protecting.

This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, protection, and disclosure of personal information you provide to us when using the pscuci platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of handling our users' personal data.

We encourage you to read this document carefully. If you have any questions or concerns about your privacy, our team is available at any time through the support channels available on the platform.

2Information We Collect

Pscuci collects your personal information in several ways — directly when you register and use the platform, and automatically through tracking technologies embedded in our systems.

Data Category Example Information Resources
Identity Information Full name, date of birth, identity card number Provided by the user during KYC
Contact Information Email address, phone number Provided during registration
Financial Information Bank account number, transaction records Provided during deposit/withdrawal
Technical Data IP address, device type, browser, operating system Collected automatically
Usage Data Game history, session duration, game preferences Generated through activity on the platform
Communication Data Support chat records, emails, complaints Through interactions with our team
pscuci only collects information that is strictly necessary for legitimate operational purposes. We do not collect sensitive data such as health information or users' political views.

3How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. pscuci does not use your personal data for purposes unrelated to platform operations without your prior consent.

The primary purposes for which we use your personal data are as follows:

  • Identity verification (KYC): Verifying your identity to comply with anti-money laundering legal requirements and ensure account security.
  • Account management: Creating, maintaining, and ensuring your account runs smoothly at all times.
  • Transaction processing: Processing deposits and withdrawals securely through your chosen payment methods.
  • Customer support: Providing accurate and timely assistance whenever you contact our team.
  • Platform security: Detecting and preventing fraudulent activity, account abuse, and other security threats.
  • Legal compliance: Meeting legal and regulatory obligations related to our platform's operations.
  • Service improvement: Analyzing usage patterns to enhance the overall user experience.
  • Marketing communications: Sending relevant promotional information and offers, subject to your communication preferences.
You can opt out of receiving marketing communications from us at any time by updating your preferences in your account settings or contacting our support team.

4Personal Information Sharing

Pscuci does not sell, rent, or trade your personal information to third parties for their own commercial purposes. This is our absolute commitment to every user of the platform.

However, in certain limited situations, we may share your information with the following parties:

  • Service providers: Technical and service partners who help us operate the platform, such as payment processors and cloud infrastructure providers — all bound by strict confidentiality agreements.
  • Statutory authorities: When required by law, court order, or official investigation by the relevant authorities.
  • Fraud prevention: With industry bodies or other platforms for the purpose of detecting and preventing fraudulent activity across platforms.
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of that process with appropriate prior notice.
All third parties that receive personal data from pscuci are required to handle that information in accordance with data protection standards at least equivalent to this Privacy Policy.

5Data Security

Protecting your personal data from unauthorized access, loss, or misuse is a responsibility we take very seriously. pscuci continuously invests in the latest digital security infrastructure to ensure your information is always protected.

Key security measures we have implemented include:

  • 256-bit SSL encryption: All data transmitted between your device and pscuci servers is protected with the strongest industry-grade encryption available.
  • Two-factor authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorized access.
  • 24/7 monitoring: Our systems are continuously monitored by a cybersecurity team to detect and respond to any threats in real time.
  • Internal access controls: Users' personal data is accessible only to pscuci staff with a legitimate need to do so, and is subject to strict controls.
  • Regular audits: Our security infrastructure undergoes regular audits and penetration testing by independent security experts.
While we take all reasonable measures, no security system is completely impenetrable. We encourage you to also protect your account by using a strong password and not sharing your login credentials with anyone.

6Cookies & Tracking Technologies

Pscuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance cookies: Collecting anonymous information about how users interact with our platform to help us improve our services.
  • Functional cookies: Storing user preferences such as language and display settings to deliver a more personalized experience.
  • Analytics cookies: Helps us understand platform traffic and aggregate usage patterns for improvement purposes.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pscuci platform.

7Data Retention Period

Pscuci retains your personal data for as long as your account is active or as needed to provide services to you. When you close your account, we will process your data deletion request in accordance with the following guidelines:

  • Financial transaction data is retained for a minimum of 7 years to comply with Malaysian legal requirements relating to financial records and anti-money laundering.
  • Customer support communication records are retained for 3 years after the last interaction.
  • Technical and security log data is retained for 12 months for threat detection and audit purposes.
  • Marketing information and communication preferences are deleted within 30 days after the deletion request is received.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymized in accordance with our internal procedures.

8Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by pscuci. We fully respect and facilitate the exercise of these rights.

9Changes to the Privacy Policy

Pscuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. All changes take effect once the latest version is published on the platform.

For material changes that significantly affect how we handle your personal data, we will provide clear notice via your registered email or in-app notification at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the current version of the Privacy Policy in effect. Your continued use of the pscuci platform after any amendments are published constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy page periodically to ensure you are always up to date on how we protect your personal data.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist.

You can reach us via:

  • Email: [email protected] (please state "Privacy Inquiry" in the message subject)
  • Live Chat: Available 24/7 within the pscuci platform
  • Help Center: Visit the FAQ us for frequently asked questions

We are committed to responding to all privacy-related inquiries within 5 working days after receiving your request.

For official PDPA-related requests such as data access or correction, please include a copy of your identity verification document so we can process your request securely and accurately.

Your Rights Under the pscuci Privacy Policy

Pscuci fully recognizes and respects user rights under the Personal Data Protection Act 2010. The following are rights you may exercise at any time.

Right to Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or outdated, you may request that we correct it promptly.

Right to Erasure

You can request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

You can request your personal data in a machine-readable format for transfer to another service.

Right to Restriction of Processing

In certain circumstances, you can ask us to restrict the processing of your data while a review is carried out.

A Platform That Puts Your Privacy First

Every security and privacy feature we build reflects a genuine commitment to earning and keeping the trust of Malaysian users.

Bank-Grade Encryption

All data transmitted between you and the pscuci platform is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Secure & Trusted KYC

Our identity verification process uses the latest technology to accurately confirm user identities, ensuring only legitimate account owners can access their funds.

No Third-Party Data Sales

Your personal information is never sold, rented, or traded to any third party for their commercial purposes. This is our unwavering commitment.

Secure Access via App

The pscuci mobile app comes with built-in security features including biometric login and device recognition to protect your account at all times.

Your Data, Your Control

You have full control over your personal data. Easily update, request access to, or delete your information through your account settings or our support team.

Malaysia PDPA Compliance

Pscuci fully complies with the Malaysian Personal Data Protection Act 2010. We conduct regular compliance reviews to ensure our practices consistently meet the latest legal standards.

Join pscuci — The Platform That Protects Your Privacy

By understanding how we protect your information, you can play with peace of mind and full confidence on the pscuci platform.

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